General terms and conditions of sale

Ski-booking.com is produced by Whitegold Hospitality, the management company of the establishments (Hotel l’Arbina, Hotel le Gentiana, Hotel le Levanna, Hotel Village Montana, Les suites du Montana, les résidences du Village Montana).

The present general conditions apply, without restriction or reserve, to all the services offered on the website https://ski-booking.com by the Establishments operating the aforementioned site, in particular for the purposes of booking rooms and other services complementary to temporary accommodation in the Establishment.

These general sales conditions are defined for the following establishments:

  • SAS Hotel le Levanna
    Rue du Rosset
    73320 TIGNES – France
    N° SIRET 31338394500018
    Téléphone : +33 (0)4 79 06 32 94
  • Hotel l’Arbina
    SOCIETE D’EXPLOITATION (SOC) DE L’HÔTEL LE GENTIANA
    300 route des Fabriques
    73250 Saint Pierre d’Albigny
    N° SIRET 88389398400012
  • L’hôtel Les Suites du Montana
    SAS Village MontanaLes Almes Tignes le Lac
    73320 Tignes – France
    SIRET : 405 311 440 00029
    Téléphone : 04 26 78 26 78
  • L’hôtel Village Montana
    SAS Village MontanaLes Almes Tignes le Lac
    73320 Tignes – France
    SIRET : 405 311 440 00029
    Téléphone : 04 26 78 26 78
  • Les Résidences Village Montana
    SAS Village MontanaLes Almes Tignes le Lac
    73320 Tignes – France
    SIRET : 405 311 440 00029
    Téléphone : 04 26 78 26 78
  • L’hôtel et les résidences Carlina : 
    SARL DU CHALET CF (HOTEL CARLINA)
    Belle-Plagne
    73210 LA PLAGNE TARENTAISE
    N° SIRET 44892058700020
    Téléphone : +33 (0)4 79 09 78 46

Duration

The present general conditions apply for the entire duration of the online services provided by the Establishments on the ski-booking.com website.

The Establishments reserve the right, without prior notice or compensation, to temporarily or permanently close down the Site or the online reservation space.

The Establishments are not liable for any damages of any kind that may result from the temporary unavailability or permanent closure of all or part of the Site or its associated services.

The present general conditions are subject to the provisions of articles L.121-16 et seq. of the Consumer Code.

Any reservation with a view to consuming the services defined above made on the Site is subject to these general and special conditions of tariffs for each of the Establishments’ services.

The present general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the Establishments on the Site.

They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties, its maintenance and its validity.

Capacity and acceptance of the Client

All clients acknowledge that they have the capacity to contract under the conditions described in the general conditions presented below, i.e. that they have reached the age of majority and are not under guardianship or curatorship. However, the Management of the Establishment reserves the right to request from the Client, on arrival at the Establishment, proof of identity including, in particular, an indication of his/her date of birth and place of birth.

The Client acknowledges that these terms and conditions are an integral part of the Establishment’s contract.

The Client accepts that the general terms and conditions, the contractual documents informing him/her of the specific services and rates as well as the order forms and the procedures for doing so are presented to him/her online on the Site for the purpose of concluding the Establishment’s contract.

The Client declares that he has obtained all the necessary information from the Establishments on the Website.

The Client acknowledges having read these general conditions, having accepted them and all the terms of the proposal before placing the order and having accepted all the terms.

Any validation of an online reservation from the Site by the Client implies the prior consultation and acceptance of these general conditions.

The Client, prior to ordering the services, declares that the reservation of these services is made for his/her personal needs.

The Client has the option of saving and editing these general conditions from the Site using the standard functions of his browser and/or computer.

The Client expressly accepts that the entry of the required banking information, the acceptance of these general terms and conditions and the validation of the voucher or reservation request (in particular by the Client clicking on the “validate” button) constitute an electronic signature within the meaning of Article 1316-4 of the French Civil Code, which has the same value between the parties as a handwritten signature.

The foreign Customer, upon presentation of his identity document, is obliged to fill in the individual police form in the countries concerned by this article, in accordance with the provisions of article R.611-42 of the Code de l’entrée et du séjour des étrangers.

Reservation

The Client chooses the services presented on the Site, which offers him the possibility of reserving a room in the Establishment of his choice, according to transparent contractual rates with or without options or Extras left to the free subscription of the Client.

The Client acknowledges that he/she has taken cognisance of the nature of the destination and of the booking procedures for the services available on the Site and that he/she has requested and obtained the necessary and/or additional information in order to make his/her booking with full knowledge of the facts.

The Customer is solely responsible for the choice of services and their suitability for his/her needs, and Whitegold Hospitality and the Establishments cannot be held liable in this respect.

The booking is deemed accepted by the Client at the end of the booking process by clicking on the “validate” field.

Online booking process

Reservations made by the Client may be made by means of the dematerialised reservation form accessible online on the Site.

The reservation is deemed to have been made when the Establishments confirm the reservation or when payment is made online by credit card.

The Client undertakes, prior to any reservation, to complete the information requested.

The Client attests to the truthfulness and accuracy of the information provided.

The secure reservation procedure includes the following stages, it being specified that, on the one hand, at each stage the page displayed includes a summary of the previous stages as determined by the Client during the reservation process, and on the other hand that it is always possible for the Client to go backwards in the reservation process by clicking on the previously determined reservation stage to modify the data.

– 1st page: choice of the place of stay: the Client determines the Establishment by clicking on the city of the stay.

– 2nd page: choice of the start date of the stay (check in day) and the end date of the stay (check out day) on the calendar indicating the best available rates per day.

– 3rd page: choose the number of rooms

– 4th page : choice of the number of adule /child for the room

– 5th page : choice of the room rate

– 6th page : choice of Extras

– 7th page: display of the summary of the reservation

– 8th page: After clicking on “book”, the Client validates and indicates the necessary information: his/her identity, contact details as well as the method of payment and the bank card details used for the online payment, the taking of a guarantee by bank card details, the acceptance of the present general conditions, the final validation by the Client of his/her reservation.

Formation of the online contract

The Site acknowledges receipt of the Client’s reservation by sending an e-mail to the Client at the e-mail address previously provided.

In the case of an online booking, the acknowledgement of receipt of the booking by e-mail summarises the contract offer, the services booked, the prices, the conditions of sale relating to the tariff selected and accepted by the Client, the date of the booking, information relating to after-sales service and the address of the establishment to which the Client may submit any complaints.

Reservation by fax or email

When a reservation is requested by fax or e-mail, the Establishments will offer the available rates and related additional services according to the Client’s request on the dates requested by the Client, by return fax or e-mail to the number or e-mail address used to send the reservation request. By the same return fax or e-mail, the Establishment will send the Client these general terms and conditions of sale, as well as a summary of the booking request and, where applicable, a request for bank details for the purposes of recording the booking, with or without prepayment during the booking process of the price, a deposit, or a guarantee by bank card details according to the applicable rate determined by the Client at the time of his booking request.

Only the written confirmation of the registration of the reservation by fax or e-mail and, if applicable, depending on the rate, of the receipt of the price or the deposit will be considered as the conclusion of the contract.

Right of withdrawal / Cancellation by the Client

The Client is reminded that, in accordance with article L.121-20-4 of the Consumer Code, he/she does not have the right of withdrawal as provided for in article L.121-20 of the Consumer Code, as soon as the services are provided on a specific date or according to a specific period.

Without prejudice to the provisions referred to above, the contractual conditions may, where applicable, provide, depending on the content of the reservation validated by the Client, and as indicated for each tariff, a right of cancellation when the reservation is made under the heading “Flexible Tariffs”. In this case, the Client has been informed of his right to cancel and of the related contractual conditions, which he is reminded of before validating his reservation and also when registering his reservation in the confirmation of receipt of his reservation.

In the event of interruption of the stay, the full price of the stay will be collected without any right to reimbursement or to any credit or exchange for the Client for the part of the stay not consumed in the Establishment. In the case of a reservation with payment during the reservation process, no reimbursement will be granted.

Unless expressly provided otherwise, in particular in the case of the purchase of extras for this purpose, the Client must leave the room before 10.00 a.m. on the day of the end of his stay. Failing this, the Client will be charged a special night’s stay at the rate in force on that day.

Without prejudice to the application of the right of cancellation under the conditions mentioned above for the “Flexible Rates”, any failure by the Client to arrive at the establishment without prior notification to the establishment to take possession of the reserved room shall be deemed to constitute the release of the reservation in its entirety, implying that the reserved night(s) shall be made available again and shall automatically result in the payment of all the costs relating to the reserved stay, including all the nights and extras reserved, taxes included, without any right to reimbursement to the Client.

Rates

The prices for booking services are indicated before and during the booking process. The prices are valid in real time. Similarly for other booking methods, the prices are valid at the time of the booking request made by the Client. They are also accessible under the heading “views of the rates available on the calendar”. In any event, the specific rate conditions linked to each rate/type of room, or additional services, appear opposite each of the services for which the Client has made a reservation.

The prices indicated are per room for the number of person(s) and the dates selected by the Client and unless a particular extra is subscribed for this purpose, the Client must check in at 4:00 pm and check out at 10:00 am.

Prices are subject to value added tax (VAT) and are displayed in the amount including VAT at the rate in force at the time of confirmation of the reservation in the currency of the country according to the IP address of connection.

The prices displayed are only valid for the period indicated on the Site.

If payment is made in a currency other than the currency of the Client’s country of residence, the Client will be responsible for any exchange charges.

The tourist tax (City or tourism tax) indicated for each rate is to be paid directly to the establishment.

The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will automatically be reflected in the prices indicated, particularly in the event of a change in the rate applicable on the day of consumption of the stay and the extras subscribed to compared to the rate applicable at the time the reservation is made.

If a rate implies that payment is made at the Establishment at the time of arrival or departure of your stay, and that the Client’s currency is not the same as that of the country in which the Establishment is located, the rate debited by the latter is likely to be different from the one communicated at the time of the reservation, taking into account possible changes in exchange rates between the date of reservation and the dates of stay at the Establishment.

The Establishments systematically indicate the rates during the booking process on the Site as well as the total price of the booking before the Client validates his booking, until the last stage, with the acknowledgement of receipt of the booking also summarising the content of the booking and its rate.

No discount or rebate will be given by the Establishments for payment prior to the dates and conditions set out in these terms and conditions or online by payment during the booking process or on the invoice issued by the Establishments.

Payment

The Client communicates his bank details as a guarantee for the reservation or for the payment of the deposit, except in the case of special conditions or tariffs requiring online payment by credit card (Visa, Mastercard International, Eurocard/Mastercard, American Express) by indicating directly in the area provided for this purpose the card number, without any space between the digits, as well as its date of validity and the visual cryptogram within the framework of an online payment via the payment platform dedicated to this purpose. The same applies to the communication of bank details required for reservations made by telephone, fax or e-mail according to the conditions indicated below, which imply either a payment at the time of reservation or the requirement of a deposit by credit card imprint depending on the price of the reservation.

The balance of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the payment is debited at the time of booking when certain rates are subject to the requirement of payment during the booking process according to the particular contractual conditions previously accepted by the Client.

The service provider chosen by the Establishments to secure online payments by credit card, checks the validity of the Client’s payment card. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of difficulty or impediment, the Customer must contact his bank to identify its origin.

At the time of the online payment and in any case when it is required during the booking process, the amount that is debited at the time of booking includes: the price of the accommodation, the taxes related to the accommodation, the price of the complementary services or Extras, either included in the package booked, or subscribed to individually and validated during the booking process (except for flexible rates payable at the time of check-in at the reception of the Establishment).

In all cases of a stay in the Establishment of the Client’s choice following a reservation made by the Client on the Site, an invoice is drawn up in duplicate by the Establishment, one copy of which is given to the Client on leaving the Establishment.

In any case, any Extra or other service that has been reserved and delivered by the Establishment during the Client’s stay and that has not been paid for in advance at the time of reservation must be paid for by the Client at the latest at the time of Check-out.

The card used to guarantee the reservation or to make the prepayment must be presented at check-in.

Complaints

For any complaint relating to a reservation made in the Establishment of his choice and to the non-performance or poor performance of the contract by the Establishment, the Client must send a letter to the Establishment at the corresponding address indicated in the definitions of these general conditions.

In the event of a technical problem and/or overbooking, preventing the establishment from proceeding with the reservation made by the Client, WHITEGOLD HOSPITALITY undertakes to inform the Client as soon as possible and to reimburse him/her immediately for the price of the reservation. The Client is not entitled to any additional compensation, penalty or indemnity from WHITEGOLD HOSPITALITY.

It is also possible to contact the establishments by email, fax or telefax on the numbers indicated.

The Client is informed of the possibility of having recourse, in the event of a dispute relating to the present General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.

After having referred the matter to the customer service department or the establishment in an attempt to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty (60) days from the date of referral, the Customer may refer the matter to the Médiateur du Tourisme et du Voyage – BP 80303 – 75823 Paris Cedex 17 for the Whitegold Hospitality establishments.

Guarantees of the Establishments

The Establishments are bound by the guarantee of conformity of the services, under the conditions set out in Articles L. 111-2 of the Consumer Code, without prejudice to any additional contractual guarantee that may be agreed between the parties, outside of these general conditions, in accordance with a written contract duly signed by the parties and provided for this purpose.

The Establishments endeavour to ensure that the photographs, graphics and texts reproduced to illustrate the Establishment concerned give as accurate an idea as possible of the accommodation, catering and other additional services offered. However, the photographs are not contractually binding, since, on the one hand, the various rooms, even when they are all at the same price, all have different dimensions, and on the other hand, variations may occur, particularly due to changes in furniture, new decoration or possible renovations. With the exception of a reservation made with an express request for the allocation of a particular room or flat and which is confirmed in writing by the establishment, the Client may not claim any complaint in this respect, as long as these variations do not concern the essential characteristics of the service.

Force majeure

The Establishments shall not be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, third party acts, acts of the Client or acts of partners such as the unavailability of the Internet network, impossibility of access to the Site, external intrusion, computer virus or, in the case of online payment, the refusal of the bearer’s banker to authorise the payment transaction.

Although the Establishments offer, and more particularly in the rooms or flats reserved, an Internet access service by wifi, in the event of a total or partial malfunction of this service not attributable to the Establishment, for any reason whatsoever, during the stay in the Establishment, the Client shall have no right to cancel the reservation, nor to any compensation whatsoever.

The Establishments shall not be held liable for any indirect and/or immaterial damage, in particular loss of profit, operating loss, third party action, action by the Client or action by its partners.

Hypertext links on the Site may lead to other sites, the Site is not responsible for the content of these sites and the services offered.

Under no circumstances shall the Establishment be liable for theft or damage to valuables left by the Client in the rooms or in the vehicles parked in the Establishment car park. Consequently, by express agreement between the parties, the fact of not entrusting the management of the establishment with personal effects, objects and jewellery of a value estimated at more than 1,500 Euros by the Client so that they can be placed in a safe place constitutes a fault on the part of the Client in the performance of the present contract, the consequences of which he shall bear. Similarly, by express agreement between the parties, it is also a fault of the Client in the execution of the present contract to leave the door of his room unclosed and unlocked during his stay, as well as the windows of the room.

The Establishments cannot be held responsible for damage caused by animals present in the Establishment, as these remain under the responsibility of their owner or guardian in accordance with the provisions of Article 1385 of the Civil Code.

Data processing, freedom and privacy, right to image

The information requested from the Client during the reservation process, which is completely secure from start to finish, is necessary for the processing of the order and will be communicated to the Establishments and to the online payment provider.

In accordance with the provisions of the French law n°78-17 of 6 January 1978 relating to data processing, files and freedoms, each Client has the right to access, modify and rectify information concerning him/her, under the conditions provided for by the law and the regulations in force, by contacting each Establishment at the address of their head office as indicated at the beginning of these conditions.

The Client is informed that all personal data collected during the entire reservation process will be subject to automated processing, for which the Establishment concerned by the reservation is responsible, under the conditions specified under the heading “privacy policy”.

The processing of data will enable the Establishment to

– Fulfil its obligations towards the Client by including him/her in the client file;

– Proceed with the reservation;

– Inform the Client, by e-mail, of special offers and any new similar services created by the Establishments, information which the Client can systematically withdraw by unsubscribing or refusing to communicate to third parties his personal data by activating the link dedicated to this purpose which appears on the e-mail confirming the reservation sent to the Client, as well as on the Client form filled in at the reception of the Establishment during the check-in operations

The Client is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers, respectively by the presence or absence of an asterisk.

In particular, when paying online, the Customer’s bank details must be transmitted by the payment service provider to the Establishment’s bank, for the execution of the contract. The Customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data within the meaning of Law n°78-17 of 6 January 1978 (art.69). However, the Customer consents to this transfer for the execution of his contract. The payment service provider has undertaken to the Institutions to take all security measures and to respect the confidentiality of the data for the said data transfers.

Without prejudice to the application of the provisions of article 9.8, the reservation of overnight stays and/or Extra in the Establishment concerned and their consumption by the Clients and/or their companions, or even the simple presence in the Establishment, does not authorise any audiovisual recording operation, taking of photographs, or any other type of photography in the premises and outbuildings of the Establishment, including the rooms, with a view to their commercial, promotional, publicity, press or public relations use, or to illustrate a website, etc. and generally for any collective or individual use, and more generally for any collective use or use likely to involve the public. The interior architecture and graphic creations adorning the common areas and rooms of the establishment are protected by copyright, the rights of which are fully reserved. Any audiovisual recording, shooting, reproduction or representation of images involving the premises and dependencies of the establishment concerned other than for strictly private use is subject to the prior authorisation of the establishment on pain of infringement punishable, in particular, by the civil and criminal provisions of the Intellectual Property Code.

Miscellaneous

The present general conditions are governed by French law.

In the event that any of the provisions of these general conditions are declared null and void or without effect, in any way and for any reason whatsoever, they shall be deemed unwritten and shall not entail the nullity of the other provisions.

All the provisions which could rise between the parts at the time of the interpretation and/or the execution of the present general conditions will be subjected, in the absence of amicable agreement, to the exclusive competence of the competent court of the spring of the Court of Appeal of Chambery, with the exception of the litigations concerning non-trading persons and for which the legal rules of attribution and competence apply.

Special conditions

  • Specific terms and conditions for the hotels : L’Arbina, Le Gentiana and Le Levanna :
    • Supplement
      • Skipass on request.
      • Tourist tax in addition: Adult 1.65€ / day.
    • Arrival – Departure
      • On the day of arrival, the rooms will be ready from 5 pm. They must be vacated by 10 am on the day of departure. We have a cloakroom and a luggage room at your disposal.
      • We ask for payment of your stay the day before your departure.
      • We do not accept pets.
    • General conditions of sale
      • In view of the current health situation we have revised our cancellation / modification conditions so that you can book your hotel without stress :
      • Cancellation conditions :
        • Flexible rate: Cancellation free of charge until D-15
        • Semi Flexible Rate: No charge for changes until D-15
      • For all rates :
        • Regardless of the fare booked, all your bookings are refundable up to the day before your stay for the following reasons (decision by the French government or the client’s government, preventing you from going to the destination):
          • Containment of the client’s region of origin or destination
          • Quarantine on arrival in France imposed by the French government
          • Closure of the border between the customer’s country of origin and France
          • Closure of the ski area

 

  • The resorts have also taken the necessary measures to protect you and to make your skiing holiday a moment of pleasure, in complete serenity.
  • All bookings become effective after payment of a deposit of 30% of the total cost of the holiday or the total cost of the holiday for all non-cancellable, non-refundable offers.
  • In the case of a deposit paid, it will be deducted from the total bill if the stay has been fully completed (Article 1590 of the Civil Code).
  • Meals not taken during the stay will not be deducted but charged as indicated in the booking.
  • Non-cancellable, non-refundable offers must be paid for at the time of booking and cannot be changed or refunded.

 

 

  • The hotel and the residences Carlina :
  • Supplement
    • Skipass on request
  • Arrival – Departure
    • On the day of arrival, the rooms will be ready from 5 pm. They must be vacated by 10 am on the day of departure. We have a cloakroom and a luggage room at your disposal.
    • We ask for payment of your stay the day before your departure.
    • We do not accept pets.
  • General conditions of sale
    • In view of the current health situation we have revised our cancellation / modification conditions so that you can book your hotel without stress :
    • Cancellation conditions :
      • Flexible rate: Cancellation free of charge until D-15
      • Semi Flexible Rate: No charge for changes until D-15
    • For all rates :
      • Regardless of the fare booked, all your bookings are refundable up to the day before your stay for the following reasons (decision by the French government or the client’s government, preventing you from going to the destination):
        • Containment of the client’s region of origin or destination
        • Quarantine on arrival in France imposed by the French government
        • Closure of the border between the customer’s country of origin and France
        • Closure of the ski area

CONTACT

You can contact us using the contact form.

By accessing this site, the user agrees to comply with these terms of use of the Whitegold Hospitality Group’s hotel reservation site.